Privacy Policy

1. Introduction

UMe Agents ("we," "our," or "us") provides a real estate website and communication platform used by real estate professionals to assist consumers with property searches, property inquiries, showing requests, saved searches, and related real estate services.

This Privacy Policy applies to the UMe Agents-powered website and branded as VA Real Estate Team. VA Real Estate Team is a customer brand that uses the UMe Agents platform to operate this site and related messaging.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use this website and related services (collectively, the "Service"). By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Contact and account information: Name, email address, phone number, password, and profile details you choose to provide
• Property inquiry and lead data: Information submitted through forms, chat, or other lead-capture tools, such as property interest, preferred locations, budget ranges, showing requests, and message content
• Search and preference data: Saved searches, favorites, alerts, and home-buying or renting preferences you choose to share
• Mobile number: Phone number you provide when you opt in to receive SMS/text messages
• Communications: Support requests, feedback, and other messages you send us or the real estate professional associated with this site

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

• Device and log data: IP address, browser type, device type, operating system, access times, and referring URLs
• Usage data: Pages viewed, listings interacted with, features used, and similar activity on the Service
• Location data: Approximate location derived from IP address or, if you grant permission, more precise location used for map and search features

2.3 Information From Third Parties

We may receive listing, market, and related data from MLS and other data providers, and analytics information from service partners that help us operate and improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve this real estate website, property search, listings, lead tools, messaging, and related features
• Create and manage accounts for consumers and real estate professionals
• Route inquiries and lead activity to the appropriate real estate professional or organization associated with this site
• Send transactional notices, security alerts, product updates, and support messages
• Deliver SMS/text messages you have consented to receive
• Personalize content such as saved searches, alerts, and recommended listings
• Monitor usage, diagnose issues, prevent fraud and abuse, and secure the Service
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Real Estate Professionals

If you submit an inquiry, create an account, request a showing, or otherwise interact with this UMe Agents-powered site, the information you provide may be shared with VA Real Estate Team and its authorized real estate professionals so they can respond to you and provide real estate services.

4.2 Service Providers

We may share information with vendors who help us operate the Service, such as hosting, analytics, email/SMS delivery, customer support, and security providers. These providers may only use the information to perform services for us.

4.3 MLS and Listing Data Partners

Use of MLS and listing data is subject to applicable MLS rules and agreements. We may share limited usage or compliance-related information with MLS or data partners as required to provide IDX functionality and meet contractual obligations.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect the rights, property, or safety of UMe Agents, our users, or others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.6 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Storage and Security

We store personal information on systems operated by us and our service providers for as long as needed to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities, including SMS messages as described below
• Account Deletion: Delete your account and associated data where available

To exercise these rights, please contact us at stephen@vateamaz.com.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

11. European Privacy Rights

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Our legal basis for processing your information includes your consent, contract performance, legal obligations, and legitimate interests.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. SMS and Mobile Information

We use mobile phone numbers and messaging consent information to provide requested property information, showing coordination, saved-search updates, and related real estate communications from VA Real Estate Team through the UMe Agents platform.

We do not share, sell, rent, or otherwise provide mobile phone numbers or SMS opt-in data and consent to third parties or affiliates for marketing or promotional purposes.

We may use service providers solely to operate and deliver our messaging services on our behalf. These providers may only use the information as necessary to provide those services.

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Reply HELP for assistance, or contact us at stephen@vateamaz.com or +14805264285. See also our SMS Messaging Terms.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact UMe Agents / VA Real Estate Team at stephen@vateamaz.com.